Falcon Fraud

Automated fraud protection

As part of our continuing effort to bring the best technology and service to our members, Blue Federal Credit Union will be upgrading its Fraud Detection and Notification System starting March 31, 2015. The new system will provide more immediate attention to our members when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on their Blue debit card.

If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding your recent card activity. It is very important to note that although these calls will now be automated and no longer conducted by a live person, we will NEVER ask for sensitive information. This means we will never ask you to identify yourself with information like your social security number, debit card number, or PIN. If you are asked to provide this information, hang up the phone and call us at 1-800-368-9328 to see if your account is threatened by a fraud attempt.

If you are suspicious of a transaction identified through Jill, your call will be transferred to our outstanding member support team at Card Member Security who will help you take necessary precautions to protect your cards and other related accounts. If the recent activity is legitimate, you will be able to close the case with Jill using your touch-tone phone.